HELP

Orders

Placing an order

Follow these steps to place an online order with us:

Select style and your size
Click the "Add to Cart" button
Select quantity
Enter shipping and billing information
You are all set!

If you still need help placing an order, please contact us and a member of our customer service team will assist you.

Sizing

Sizing information for apparel can be found under “View Sizing Chart & Product Details” on each product page.

Please strictly follow the size chart to select the size. Do not select directly according to your habits.

We provide accurate sizing information on each product page.

Track my order

When we ship your order, you will receive an email with your tracking information. Please allow 24 hours for shipping information to update on the website.

If you haven’t received an email from us, check your spam or promotions folder. If you can’t find yourtracking information, pleasecontact us.

Note: There may be delay between scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.

Change size or color

Send us an email with your order number and desired changes, and we’ll edit the order for you.

Unfortunately, we cannot modify orders once they have gone into production.

Please refer to our return policy for information regarding returns and refunds.

Confirmation email

After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your order ships with your tracking information.

If you haven’t received an email from us, check your spam or promotions folder. If you can’t find your order confirmation, please contact us.

Cancel an order

Simply contact us with your order details and we’ll issue you a full refund. We are unable to cancel orders once an offer has closed and

we cannot modify orders once they have gone into production.

Please refer to our return policy for information regarding returns and refunds.

Shipping

COVID-19 DELIVERY DELAYS

Due to increased order volume and the additional safety measures we are taking to protect our teams, it will take longer than usual for your order to arrive. Rest assured, we are working hard to deliver your order as soon as possible, while keeping our employees and our community safe.

Keep an eye on your email for all order updates. We'll email you once your order ships, or if there are updates on the status of your order.

Thank you for your patience. Find out more >

Shipping Method	Region	Shipping Time (Business Days Estimation)
Insured Shipping ($6.95)	United States	10 - 35
FREE Insured Shipping	United States	10 - 35
Standard Shipping ($15.95)	International	15 - 45

Total Delivery Time = Processing Time + Shipping Time

ABOUT PROCESSING TIME

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

Once we receive your payment, we will start to process your order. All items will go through strict Quality Control checks and are well packed before before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.

ABOUT DELIVERY

Normally package will be delivered to your home directly.

If you have any issue about shipping and delivery, please submit a ticket to support center. We will reply you in 24 hours.

HOW TO FOLLOW MY PACKAGE?

We will email you the shipping information after your order is shipped out.

Can I deliver to multiple addresses?

Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

VAT and customs charges

We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on your country, your package may incur local customs or VAT charges.We recommend contacting your local customs office for more information regarding your country's customs policies.

Lost order

If for whatever reason your order was not delivered, please contact us.

Return to sender

If your order is returned to us, we will ship it to your new address after we verify the correct address via email.

Returns

(1) Defective Items
If your product meet the following criteria:

The product itself is flawed
The print quality is poor
The final product is different from the product presented on our site

Please:

1. Take pictures of item(s) send it to support@curvestyles.com

2. We will review your case and resolve it.

(2) Incorrect Items
1. Please take pictures of incorrect items, item code and packing information and send them to support@curvestyles.com
2. We will review your case and resolve it.

We accept defective /incorrect items for refund or exchange. Please send an email for us and

we will offer a solution for youas soon as we can — typically within 24 to 48 hours.

(3) Sizing

If you choose wrong sizes, we will accept returns or exchanges. Please send us an email to support@curvestyles.com and we will offer a solution for you as soon as we can — typically within 24 to 48 hours.

Please NOTE that: We provide accurate sizing information on each product page. Please choose your size based on our SIZE CHART. If your weight is bigger, please choose bigger size.

(4) Notes for Returns
Items must be returned with following characteristics:

Unworned/used
Unwashed
In their orginal state with labels, tags and orginal packging.

The customer is responsible for all shipping cost and these are non-refundable.

(5) Notes for Exchanges
One exchange is allowed for each item ordered. We can only accept exchanges in the same style and color that were originally ordered.
Standard shipping fees will apply for exchanges.

(6) The below items are exempt from return: Underwear, swimwear, earrings, special categories items and discounted items.

NOTE: We accept returns and exchanges within 10 days from the date your items were received.

Contact

How can I get in touch with you?

Feel free to email us at support@curvestyles.com anytime between 9AM - 5PM PST, Monday through Friday. We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.